Customer Service

We believe the customer buys the organization and not just the product. In the competitive marketplace, a company is only as good as the employees with whom a customer has to deal. Because customer satisfaction is our top priority, we have sought out and built a team of like-minded individuals to work at every level in SII.

An experienced sales force is backed by skilled technical service representatives who work on-site with customers, providing application information and hands-on-training. These representatives are in customer plants daily, monitoring product performance and maintaining inventory, which means they're there to spot a potential problem before it becomes a headache.

Supporting their efforts are front line customer service professionals trained to recognize and react quickly to specific needs of individual customers. We have an after-hours emergency operator available for calls received after 5:00 p.m. The synergy that exists between customer service, production, and transportation is a point of pride at SII.


Customer Service Numbers

Telephone: 800-953-3585
Fax: 800-953-3588
Customer Service Email: si_custserv@southernionics.com

Remittance Address

Southern Ionics Inc.
P.O. Box 934557
Atlanta, GA 31193-4557